We have taken great care in presenting the products on our website(s) as accurately as possible. However, the images you see will depend on your monitor's  display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise Before you place an order you should read the following: Acceptance of your Order, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.

Visitors under the age of 16 should not sign into this website or submit any information to us.

Shortly after you have placed an order with us an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Grakka Limited.

Order acceptance and the completion of the contract between you and Grakka Limited will take place when your order is despatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. Where you specify Offline Credit Card as the method of payment, we do not take payment for your goods until the order is ready for despatch.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being out of stock, see Product Availability
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Failure to meet the eligibility to order criteria set out in the Terms and Conditions

Internet orders will be confirmed by email. Should you not receive confirmation within two hours, please contact our order line on 0845 833 0864.

Our operators will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment.

Our Call Centre and Order Line are open from 9am to 2 pm Monday to Friday, Please call 0845 833 0864 ( +44 845 833 0864 from overseas).

If you wish to cancel your order please contact Grakka Limited Customer Services by:

• calling 0845 833 0864 during store hours
• returning your acknowledgement email to us stating your intention to cancel the order

It may not always be possible to stop an order from being despatched, as we endeavour to process orders immediately. If your order has already been despatched please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy.

We accept payment by MasterCard, Visa, Visa Delta, Electron American Express, Diners Card JCB, Switch and Solo.

All debit and credit cards are processed for you by either by Worldpay, PayPal or NatWest Streamline for an approximate 2% fee of your purchase. The balance is paid to us. The total amount you pay is unaffected, regardless of the payment method used.

All prices shown on the website are in Pounds Sterling and are exclusive of VAT, where applicable. There is no VAT chargeable on healthcare products to individuals.

VAT free prices, are quoted for deliveries outside the European Union VAT amounts will be clearly displayed, where applicable to the delivery address, at checkout.

Prices may change and offers may be withdrawn at any time.

We feature products on our websites that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.

Delivery charges are fully described on the Carriage Charges Page, which forms a part of these terms and conditions. Please allow 10 days for delivery of products you have purchased on the web-sales.co.uk websites.

Large / Bulky Goods / Special Order

Large and bulky goods are subject to additional carriage charges and delivery times may vary. Individual rates and delivery times will be included in the product information for each individual item.

Import Duty

Grakka Limited  cannot be held responsible should local customs authorities wish to confiscate any particular item  or charge any import duty. The recipient is responsible for paying the duty.

We offer worldwide delivery on a wide selection of our online merchandise. Most products on the website are exportable.

UK VAT will not be charged on merchandise dispatched to non-EU countries. This will be clearly indicated during the checkout process.

Delivery charges are based on calculated volumetric weight and delivery destination and will be quoted during the checkout process prior to your order being charged.

Please allow 10 days for delivery.

We reserve the right to withdraw international delivery at anytime.

We do not currently offer delivery to BFPO addresses.

We cannot be held accountable for delays in customs clearance.

If you require any additional information please call 0845 833 0864 or +44 845 833 0864 from outside the UK

We do not currently offer a message card or gift wrapping service for online orders.

We hope that you will be totally satisfied with any purchase made with Grakka Limited. If you are not completely satisfied with your purchase, you may exchange or refund your goods within 14 days of receipt. The goods must be returned to us in the same condition as supplied to you.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, the following items may not be returned: personalised good/goods made to a customer's specifications (including hampers), perishable goods, beds, bedding, toiletries, perfumery, cosmetics, pierced earrings, hair accessories, lingerie/nightwear, hosiery, millinery, swimwear, woodwind instruments, food, drinks, periodicals and magazines. In addition, the following goods may only be returned at Grakka Limited' discretion: audio or video recordings and computer software (if they have not been unsealed).

By Post:

Included with your order is a Returns Form and Returns Label with clear instructions on how to return merchandise to us for refund or exchange. Complete the Returns Form indicating whether you would like a refund or exchange. Package the merchandise to prevent damage, enclosing the Returns Form. Attach the Returns Label and send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you.

If you have any further questions about our returns policy please contact Grakka Limited Customer Services on +44 (0) 845 833 0864 or click here to email us.

Returns Address:

Grakka Limited
Direct Mail Returns Department
4 Halwell Business Park
Halwell
Totnes
Devon
TQ9 7LQ

We may change the web-sales.co.uk and the associated shopping portal websites and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website(s). We do not represent or warrant that the material contained in the website(s), any of the functions of the website(s) and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website(s) is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.