We have taken great care in presenting the products on our website(s) as accurately as possible. However, the images you see will depend on your monitor's  display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

Before you place an order you should read the following: Acceptance of your Order, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing Details for your order are the same as your Delivery Address details, by placing an order on the website you confirm that you are the person referred to in the Delivery Address details. Otherwise, by placing an order,  you confirm that you are the person referred to in the Billing details.

Visitors under the age of 16 should not sign into this website or submit any information to us.

Shortly after you have placed an order with us an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Grakka Retail Limited.

Order acceptance and the completion of the contract between you and Grakka Retail Limited will take place when your order is despatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. Where you specify Offline Credit Card as the method of payment, we do not take payment for your goods until the order is ready for despatch.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being out of stock, see Product Availability
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Failure to meet the eligibility to order criteria set out in the Terms and Conditions.

Our staff will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment. Our office is open from 9am to 3 pm Monday to Friday, Please call 0845 833 0864.

If you wish to cancel your order please contact us by:

• calling 0845 833 0864 during office hours.
• returning your acknowledgement email to us stating your intention to cancel the order

It may not always be possible to stop an order from being despatched, as we endeavour to process orders immediately. If your order has already been despatched please return the order in accordance with our Returns Policy.

We accept payment by MasterCard, Visa, Visa Delta, Electron American Express, Diners Card JCB, Switch and Solo.

All debit and credit cards are processed for you by either by Worldpay, PayPal or NatWest Streamline for an approximate 2% fee of your purchase. The balance is paid to us. The total amount you pay is unaffected, regardless of the payment method used.

All prices shown on the website are in Pounds Sterling.  Both the ex VAT and VAT inclusive prices are shown, where applicable.

Prices may change and offers may be withdrawn at any time.

If an item that you order is out of stock, subject to a delay, or the price is higher than that shown on your order acknowledgement email, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.

Delivery charges are fully described on the Carriage Charges Page, which forms a part of these terms and conditions.

As a rule we process and despatch orders every weekday. Our courier, Interlink collects at 2pm every day and goods are despatched on a service that provides for them to be delivered to the bulk of UK mainland addresses before 3pm the next day.

On the day that your goods are despatched you will receive an email advising you of the couriers reference number. This may be used to track the precise whereabouts of the goods at any moment up until they are received by you.

Allowing, for unexpected events, weather, breakdowns etc, it would be highly unusual for you not to have received your goods within 5 days of ordering. 

Large / Bulky Goods / Special Order

Large and bulky goods are subject to additional carriage charges and delivery times may vary. Individual rates and delivery times will be included in the product information for each individual item.

We do not currently offer a message card or gift wrapping service for online orders.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

You must return the goods, together with their packaging, in the same condition as supplied to you. Please help us by making it clear where the goods have come from by clearly stating your name plus your original order reference on the address label.

If you have any further questions about our returns policy please contact us.

Returns Address:

Grakka Retail Limited
3 Halwell Business Park
Halwell
Totnes
Devon
TQ9 7LQ

The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.