We hope that you will be totally satisfied with
any purchase made with Grakka Limited. If you are
not completely satisfied with your purchase, you may
exchange or refund your goods within 14 days of
receipt. The goods must be returned to us in the
same condition as supplied to you.
Except in relation to faulty or incorrectly supplied
goods, where your statutory rights are unaffected, the
following items may not be returned: personalised
good/goods made to a customer's specifications
(including hampers), perishable goods, beds,
bedding, toiletries, perfumery, cosmetics, pierced
earrings, hair accessories, lingerie/nightwear, hosiery,
millinery, swimwear, woodwind instruments, food, drinks,
periodicals and magazines. In addition, the following
goods may only be returned at Grakka Limited' discretion: audio
or video recordings and computer software (if they have
not been unsealed).